Terms & Conditions
These Terms and Conditions apply to your use of the TableNow restaurant reservation Service (the “Service”) at www.tablenow.co.uk (the “ TableNow Site”), which is operated by Communicorp UK Ltd (“TableNow”). Further details of Communicorp UK Ltd are given below in “Contact Us”. Please read these Terms and Conditions carefully. You can print off these Terms and Conditions, or store them in your computer or other device, for future reference. By using the Site you agree to be legally bound by these Terms and Conditions. If you do not agree to these Terms and Conditions or any revised version of them, please do not use the Site.
WHAT WE DO
TableNow provides the TableNow Site for the purpose of assisting users of the Service in securing dining reservations at participating restaurants (“Restaurants”).
To use the Service, you must be over 18 years old and register with the TableNow Site. As part of the registration process, we ask you to provide certain information about yourself that is true, accurate, and up to date. Should any of your registration information change, please logon into your account here and go to “Edit profile” and make the required changes.
You can cancel your registration and your account for the Service at any time by sending an email to [email@example.com] or by using our form on the Contact Us section of the website here.
In response to an online request by the user of the Service (“you”), the TableNow Site will forward your booking information, including your name, date and time of booking, size of party, contact telephone number and email address to the restaurant. Once a reservation is made by TableNow you will be provided with confirmation of the reservation to you by SMS and email. By using the Service, you agree to receive reservation confirmations by SMS and email after booking a reservation through the TableNow Site.
If you are not a member of TableNow you will be charged a booking fee (as shown on the TableNow Site) each time you make a booking using the TableNow service. You can pay the booking fee using your mobile phone, credit card, debit card or Paypal account. Booking fees are non-refundable if the booking is cancelled by you within 2 hours of the booking. If the booking is cancelled by you more than 2 hours prior to the booking, then the booking fee will be credited back to your account within 3-5 working days. If the booking is cancelled by the Restaurant, regardless of how far in advance of the booking the cancellation takes place, the booking fee will be credited to your account.
Whilst TableNow will endeavour to ensure that bookings are honoured by the Restaurant, there are rare circumstances where the Restaurant will cancel the booking. When this happens TableNow will endeavour to help you find an alternative dining option, but will not be liable for any loss incurred by you as a result of the cancelled booking.
We have no control over the operation of any payment systems available on the TableNow Site and cannot be held responsible for any failure in their performance.
You can join TableNow as a member either paying monthly or by paying for an annual membership. Under our membership schemes you are entitled to make restaurant reservations at no extra cost. We do not restrict the number of reservations that you can make however we do monitor reservations to ensure that there is no abuse of our booking system and if any member is found to be abusing the booking system their membership will be cancelled without refund.
If you wish to cancel your membership, please send an email to firstname.lastname@example.org or you can contact us by using the address detail under the ‘Contact Us’ Section of this policy. Providing you send your cancellation request 7 days before the end of the calendar month in which you request cancellation your membership will be cancelled from the start of the following month and any outstanding fees will be refunded within 14 days.
NO SHOW POLICY
NO SHOW POLICY
TableNow is committed to providing superior quality Service to its users and Restaurants. To assist us in maintaining a consistently high level of service with the participating Restaurants and their patrons, users are asked to cancel any reservations that they will be unable to honour at least 1 hour in advance on the day of the reservation.
If you are unable to keep your reservation and you fail to cancel, TableNow will send you an email letting you know that our records indicate that you were a no-show.
The Service is offered to you for your personal use. You agree to use the Service only to book reservations at participating Restaurants and honour those reservations by arriving at the Restaurant(s) on time and ordering and paying for a meal. You further agree not to book more than one (1) reservation for your personal use during any one meal time (e.g. lunch, dinner, etc.).
The materials and Service provided for and depicted on the TableNow Site are protected by copyright, trademark, database right and other intellectual property laws. All text, graphics, video, data or other content on the TableNow Site (“TableNow Content”) is provided to you by TableNow for the sole purpose of using the Service. You must not copy, display, modify, create derivative works of, publish, or sell the TableNow Content or any information, software, or Service provided by TableNow. The TableNow Content may be modified from time to time by TableNow in its sole discretion.
Except for your right to use the TableNow Content in order to use the Service, no licence in respect of the TableNow Content is granted to you for any other purpose, and any other use of the Service or the TableNow Content by you is prohibited. Nothing in these Terms and Conditions will affect any rights of TableNow or its licensors in the Service or TableNow Content, and any associated copyrights, trademarks, database right, or other intellectual property rights. No licence, right or interest in any trademarks of TableNow or any third party is granted under these Terms and Conditions. Nothing in these Terms and Conditions shall affect any rights of TableNow or its licensors in the Service or TableNow Content, and any associated patents, trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No licence, right or interest in any trademarks of TableNow or any third party is granted under these Terms and Conditions.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
TableNow always wants to receive your feedback and at TableNow’s invitation, you may submit reviews, comments, and ratings via the Feefo website about your experience. You can also send an e-mail to [email@example.com] or by use our form on the Contact Us section of the website here, so long as the information (a) is not illegal, threatening, obscene, racist, defamatory, libellous, pornographic, infringing the intellectual property rights of others, promoting illegal activity or harm to groups and/or individuals, invasive of privacy, purposely false or otherwise injurious to third parties or objectionable and (b) does not consist of or contain software, computer viruses, commercial solicitation, political campaigning, chain letters, mass mailings, any form of “spam” or references to illegal activity, malpractice, purposeful overcharging, false advertising or health code violations (e.g. foreign objects in food, food poisoning, etc.). You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. TableNow reserves the right (but not the obligation) to remove or edit such content, but may not regularly review submitted content.
ACCESS AND INTERFERENCE
Much of the booking information on the TableNow Site is updated on a real time basis and is proprietary or licensed to TableNow by its Restaurants or third parties. By using the TableNow Site, you agree not to:
o Use any robot, spider, scraper or other automatic device, process or means to access the TableNow Site for any purpose without TableNow’s express written permission. o Take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure. o Implement any manual processes to monitor or copy TableNow Content from the TableNow Site without express written permission. o Utilise any device, software or routine that will interfere or attempt to interfere with the functionality of the TableNow Site.
We do not seek to exclude or limit our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or any other liability which may not be lawfully excluded or limited.
We will not have any liability, in connection with the supply of the Service (including inability to make a reservation), for any fault in our Service or for any delay in supplying or failure to supply them, if the fault or failure is due to any events outside our reasonable control.
While we take care in choosing Restaurants, we will not have any liability for the performance or non-performance of any Restaurant with which you have made a reservation through the use of the Service, or for any loss or damage you or others may suffer as a result of using or visiting such a Restaurant.
We will not have any liability in connection with the use of the TableNow Site or its non-availability, or in connection with the supply of the Service, for any business losses (such as loss of profits, business, contracts or goodwill), or any unforeseeable losses or damages.
AVAILABILITY OF THE SERVICE
While we try to ensure that the TableNow Site is normally available 24 hours a day, we cannot be held responsible if for any reason the TableNow Site is unavailable at any time or for any period. We reserve the right to suspend access to the TableNow Site at any time for operational, regulatory, legal or other reasons. Access to the TableNow Site may be suspended temporarily and
without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Although we make all reasonable efforts to ensure that the server that makes the TableNow Site available is bug and virus free, we cannot provide any guarantee in this respect.
You are responsible for obtaining Internet access to the TableNow Site from where you are in order to use the TableNow Site. We cannot be held responsible for your failure to access the TableNow Site from any location or browser. Any access fees incurred in reaching the TableNow Site (e.g. mobile access or roaming charges) are your responsibility.
Owing to the nature of the Internet and the fact that your access to the TableNow Site involves functionality outside our control, we cannot be held responsible for technical problems that you may experience with the TableNow Site.
While we try to use all reasonable care in providing access to the TableNow Site, we cannot be held responsible for any corruption or loss of data held on your computer, or any damage caused to your computer resulting from your use of the TableNow Site.
ACCESS TO THIRD PARTY SITES
The TableNow Site may contain links or other access to Web sites operated by parties other than TableNow. Such links or access are provided for your reference only and TableNow does not control such Web sites and is not responsible for their content. TableNow’s inclusion of any links or access to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. TableNow is not liable for the statements, conduct, good or Service of any third party.
COMPLAINTS AND DISPUTES
We hope that you will not have any complaint about the Service, but if you do, you should notify us in writing at the address or email address shown below.
As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care. Nothing in these Terms will affect these legal rights, or our obligation to provide the Service in accordance with these Terms and Conditions.
The courts of England and Wales will have jurisdiction in respect of any dispute arising from these Terms and Conditions, but that does not affect any legal rights you may have as a consumer under the law of any other part of the United Kingdom, or any other EU member state, where you live, or any right you may have to take legal proceedings there.
The laws of England and Wales apply to these Terms and Conditions.
All notices from you to us must be in writing (including email, but not other forms of electronic communication) and sent to firstname.lastname@example.org or the address given below. All notices from us to you will be sent by email to the email address you have supplied.
Communicorp UK Ltd, registered in Northern Ireland no. NI622021
Registered office: Marlborough House, 30 Victoria Street, Belfast, BT1 3GG
Correspondence Address: TableNow, c/o Communicorp UK, 7th Floor, XYZ Building, 2 Hardman Boulevard, Spinningfields, Manchester, M3 3AQ
REVISION DATE: 27 August 2019